Cancellation and Late Arrival Policy

Terms and Conditions

We are aware that client schedules can change to meet the needs of work, family and personal circumstances and that sometimes, these changes occur with little notice.

When you schedule an appointment, multiple resources are reserved for your treatment or consultation to ensure that you enjoy an exceptional experience during your preferred time. These reserved resources include one or more highly trained Synergy Medispa skin specialists, a room and multiple technologies housed within that room, all of which are made unavailable for other clients to enjoy once reserved.

Please consider the costs of the multiple resources reserved for our valued patients’ appointments and the resulting need to strictly enforce our cancellation policy. Thank you for respecting our policy as detailed below.

CANCELLED AND RE-SCHEDULED APPOINTMENTS:

Proper notice during regular business hours must be provided. Sundays are not considered business days and are not eligible to be included in the proper notice periods. A cancellation notification sent via text or email will not be considered as received unless a confirmation of cancellation is received from Synergy MediSpa staff,

Appointments booked for 1 hour or less: Proper notice for cancellation or rescheduling is a minimum of 24 hours before the scheduled appointment. A cancellation fee of $25.00 plus taxes will apply to those appointments cancelled without proper notice.
• Appointments booked for more than 1 hour: Proper notice for cancellation or rescheduling is a minimum of 24 hours. A cancellation fee of $50.00 plus taxes will apply to those appointments cancelled without proper notice.

IMPORTANT: All cancellation fees MUST be paid prior to rebooking.

ARRIVING LATE FOR AN APPOINTMENT:

Please try to arrive 10 minutes prior to your appointment or consultation to allow you to complete the required information.
Although we will do our best to accommodate you, arriving late for your appointment may result in your appointment time being reduced or you may be required to rebook for another day. If the appointment needs to be rescheduled due to a late arrival or missed appointment, your account will be charged the corresponding cancellation fee: Non-refundable fee of $25 plus taxes for those appointments scheduled for 1 hour or less, and $50 plus taxes for those appointments scheduled for more than 1 hour.

IMPORTANT: These fees MUST be paid prior to rebooking.